Q.

Who should I call if I have billing questions?

A.

Contact our Customer Service Team at 877-942-7267 or 251-662-1532, or e-mail cs@harborcom.com.

Q.

Why is my first bill higher than expected?

A.

Like most other carriers, Harbor bills your local service, data and internet charges one full month in advance. As a result, in addition to your first full month's charges, your first bill will contain prorated monthly recurring charges for products and services billed from your installation date up to your bill cycle date. In addition, any installation charges you may have incurred will be detailed on this first bill.

Q.

What are my options for paying my bill?

A.

U.S. Mail:  Return the remittance portion of the first page of your invoice in the envelope provided along with your check. Our mailing address, in case you've misplaced the return envelope, is: P.O Box 830810 Birmingham, Alabama 35283. Payments made by U.S. mail will be posted to your account no later than the next business day after receipt.

Online, by clicking here. You'll need your Harbor account number, your primary phone number, and your credit card handy when you use this option. Payments made online will be posted to your account no later than the next business day.

Via the phone, by calling Customer Service at 877-942-7267 or 251-662-1532. You'll need to have your Harbor account number handy as well as a credit card at the time of the call. Payments made over the phone will be posted to your Harbor account no later than the next business day.

Q.

How do I dispute a charge on my bill?

A.

Should you notice a charge on your bill that you think is incorrect, please bring it to our attention by calling our Customer Service department at 877-942-7267 or 251-662-1532. We will be happy to go over your bill with you and help you get it straightened out.

Q.

What is the difference between Intralata and Interlata calls?

A.

Intralata calls are calls within the same LATA (same region). InterLATA calls are calls from one LATA to another, which can be within a state or, if LATA boundaries cross state lines, from one state to another. Intralata and Interlata calls may be billed at different rates.

Q.

How do I add or remove calling features or other services to my account?

A.

Please contact Customer Service by calling 877-942-7267 or 251-662-1532 to add or remove features or services.

Q.

Is there a charge associated with moves, adds or changes to my account?

A.

Yes, charges do apply. Our Customer Service Representatives can let you know what those charges are for your area.

Q.

Can I expedite my order and is there a charge for this?

A.

In some cases, depending on the type of service being ordered, you may be able to request an expedite of your order. Additional charges do apply and these charges vary based on how soon service is needed. Please contact Harbor Customer Service for more details regarding this type of request.

Q.

My business is moving. How soon do I need to provide notice to Harbor?

A.

The time required to move services from one location to another will depend on the type of services being moved and whether network facilities are available at the new location. Harbor requests that our customers provide us with notification of moves at least 45 calendar days in advance of the expected move date for T1s and PRIs and at least 15 business days in advance of the expected move date for individual lines.

Q.

How do I report trouble with my service?

A.

Please call our Customer Service department at 877-942-7267 or 251-662-1532.

Q.

What information do I need to provide when reporting trouble?

A.

Please be ready to provide your name, the company name, telephone number (or Circuit ID, if known) and a detailed description of the problem, including the date/time problem first began, any number you may be trying to call and any recording you may be getting.

Q.

What if I have a problem after hours?

A.

Please report them the same way you would normally report them during business hours, by calling our Customer Service department.

Q.

I'm not able to make long distance calls. Who should I contact about this?

A.

If your long distance service is through Harbor, please contact our Customer Service department. Please be ready to provide your name, the company name, telephone number (or Circuit ID, if known) and a detailed description of the problem, including the date/time problem first began, any number you may be trying to call and any recording you may be getting. If another company provides your long distance service, please contact that service provider to open a trouble ticket.

Q.

Can I forward my number to another number?

A.

If you have subscribed to call forwarding with Harbor, your number can automatically be forwarded for a limited time in the event of an outage. If you have not subscribed to this feature, you can request pricing information by contacting our Customer Service department at 877-942-7267 or 251-662-1532.